Best Buy in Wheaton-Glenmont, MD Open now

Reviews about Best Buy

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  March 15, 2020, by Hilda Moreno
  On Saturday, March 3, 2018, I walked to this Best Buy location in Wheaton. I have stopped by here many times & had nothing short of a most pleasant & helpful experience. This day however the greeter by the name Ibraham took it upon himself to insult & demand me to remove my trash out of the trash can that clearly many others have used. It was quiet windy this day & I was later informed that the recycle & trash bins were moved inside because the kept getting blown over. I had a few empty water bottles & a few trash items with me, I disposed of the empty water bottles into the recycle bins & my trash in the trash bin right next to it. I had not even stepped into the store yet when Ibraham, in a very abrasive tone said "take your trash out that's not a trash can!" I was completely shocked & in disbelief that I was even being addressed in such manner. I looked at him & said excuse me? He repeat himself in a more aggressive tone "take your trash out now there's a trash can behind me". I said there's clearly trash here already how is this not a trash can? He proceed take your "trash out now I will not repeat myself, I did not catch anyone else thrown trash there but I caught you". I was so incredibly upset that I told him to have a great day & left the store. Mid way out the building I could not justify what had just happened. I came in to do a simple return & considered my drive to the College Park location. I came back in & decided this is not right & I refuse to get bullied out of a store because Ibraham is having a moment. I walked back in & asked to speak to a manager. No manager was available so I was told to wait for Guillermo. I proceeded to continue the point of my visit which was to do a return. While in the process I mentioned to the cashier that I need to speak to a manager when we were done. He very politely asked what happened & I explained. A co-worker asked what the problem was & he said Ibraham was extremely rude to her & co-worker mentioned "Oh, whats new". This is extremely discouraging to hear that this a known issue & nothing has been done about this. I would hope this doesn't go unread & most importantly not addressed with this individual & you should really reconsidered what position he fits best in at this location. My suggest is NOT a greeter. A greeter should be welcoming, pleasant & eager to help. I shouldn't feel like I am walking into a boxing ring to make a purchase or return an item. I patiently waited for Guillermo to become available as he was dealing with a customer issue. While waiting I can her Ibraham telling a co-worker about the incident. There is no professionalism in this individual. I can clearly hear everything & for the one that was so wrong in the situation he told his story very proudly. Finally, I spoke with Guillermo who was empathetic & provided information on how to contact the GM while on vacation.
• ★ ★ ★ ☆ ☆

  December 22, 2019, by Jess Berndt
  My experience was nice and, considering it was the day before Christmas, fairly quick. The staff was knowledgeable and friendly. Parking and access is easy from Georgia Ave and there is an extra exit to the road behind the store for easier southbound travel. No more stars as it is after all a physical retail store, I was exchanging a gift, otherwise I would have shopped online.